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Our Mail Order Policy
Your postage costs are calculated above after selecting your region, if the order is over £60 you will get Free Potage to the UK. Please note that you will need to pay return postage for refund or exchange of size. Details below..
Your item will be despatched as soon as we can, in the event of any form of delay we will let you know what is wrong with the order and when to expect delivery. If you have concerns or would just like to check the item before ordering please do get in touch with us. We will be more then happy to confirm the item and put it to one side for you.
We are very flexible with returns, if for any reason you do not like the item or if it does not fit quite right then feel free to return it to us. We can refund for the item or exchange the item and post it out to you free of charge.
If you receive your delivery and you find a fault with the item and you are not happy then please do send it back to us, we will look over the item and once found to faulty we will refund your return postage costs, we will then either refund you for the item or replace it free of charge, just let us know what you would prefer.
Here at Steptoes we made our site from scratch, to get it just the way we like it, but sometimes things go wrong, if for any reason you are experiencing problems with the website we are in the office from Monday to Saturday, 9am to 5.30pm, we will be more then happy to take your order over the phone, we would also love to hear what went wrong so we can fix it in a jiffy. The contact details are available at the top of every page.