Feedback

Let us know what you think!

Here is your chance to tell us what you think, good or bad.
You can use this form to let us know your thoughts on the service we have provided.

(If you have a sales question please contact us using the sales address)

Nickname: (can be anything, will only be used on this page)

Comments: (There is no limit to the amount of space you have)

Some feedback we have received recently:-


Jane

Hi there, I rang you yesterday to see if you had any Fitflop Mukluk boots, and you had one pair left which I ordered. What amazing service, they have just arrived. Thank you so much, I had given up hope of finding a pair seeing as they have been discontinued, so you have made me a very happy person. Thank you, Jane
Posted - 2017-01-24 12:41:14

sue lewis

i purchased a pair of heavenly feet biker boots yesterday,very pleased with the fit,feel like a pair of slippers would def recomend them. everyone is so friendly at the bridport shop nothing to much trouble.
Posted - 2016-11-29 13:00:40

Elaine

Thank you so much for your amazing service! ordered at 9.00 on Tuesday, arrived Wednesday at 11.00! Beautiful shoes that I had been trying to find for 4 months after being let down elswhere. Thank you again!
Posted - 2015-08-07 19:44:27

Jess

Thank you for great service. I absolutely love my Fitflops... I couldnt get them anywhere else. Would recommend your store to anyone, in fact my mum-in-law buys a lot of Fitflops, so I will definitely make her aware of your site. Good luck!
Posted - 2014-06-17 07:21:50

mon

Thank you, thank you, thank you... My new Ruby Shoo shoes are fantastic, got them on monday, after ordering on saturday evening - you are awesome!
Posted - 2014-05-22 08:57:26

torysecrets

OMG THESE TEAL RUBY SHOOS ARE BEAUTIFUL AND FIT LIKE A GLOVETHANKYOU, CHEAPER THAN ANYWHERE ELSE AND SUPER QUICK DELIVERY..ILL BE RECOMENDING YOU TO ALL MY FRIENDS AND ILL BE BACK PERSONALLY..MADE MY DAY KEEP UP THE GOOD WORK XX
Posted - 2014-04-04 15:24:15

Smithe274

Hi, Neat post. There is an issue together with your site in internet explorer, may test this IE nonetheless is the marketplace leader and a huge part of folks will leave out your magnificent writing because of this problem. fbbegdggek
Posted - 2014-04-04 13:59:52

jinxy

Fantastic service - Ordered my fabulous ruby shoos (cheaper than anywhere else) yesterday afternoon and received them at 8:15 this morning! Unbelievable! Will definitely be shopping with you again, and recommending you to all my fellow shoe addicts!
Posted - 2014-02-28 10:17:58

Sharon

I thought it was important to give feedback to this small outlet. I ordered online and then spoke to someone in the shop who was very helpful and friendly. This guy arranged delivery for a day I would be in. Great customer service and fantastic purple Serena DMs - I could not get a size 6 in this colour anywhere else in the UK. (Also have these in tan colour). The boots are fabulous, so comfy, so warm and so classically trendy, could walk miles in them. Many thanks Steptoes, all the best, Sharon
Posted - 2014-01-15 14:48:55

Claire-fairy

My beautiful boots arrived so quickly, and I love them. Thanks v much! :-)
Posted - 2013-04-08 18:35:00

Fatboyslimfast

I ordered Art Company 509s. Nowhere on the web had a better price, believe me I looked hard. Utter bargain and fast delivery.
Posted - 2013-03-22 12:13:24

Fran

Order my boots on Monday pm and they arrived today Wednesday. Fantastic service. Many thanks, will use your site again.
Posted - 2011-11-30 19:08:20

Lily

I am very happy about their services, I order my shoes at lunch time yesterday, now i have got them, very fast delivered, they are just ready for my xmas, thank you so much.
Posted - 2011-11-11 12:33:42

Hayley

I ordered a pair of Fitflop Mukluk tall boots and they arrived today in great condition. I am very happy with the boots and the service. Thanks so much!
Posted - 2011-11-01 17:43:20

Tina

I just get my shoes. Its really fast service delivered. Thank u so much
Posted - 2011-10-28 09:18:04

Caro

Fantastic service delivered less than 24 hours after ordering!Free!Tall Mukluk Fitflop boots for less than I paid last year for the short version.Excellent.Many thanks.
Posted - 2011-10-21 13:43:33

Chrisp

What great service! First pair of boots too small, sent back and replaced immediately with next size up. Fantastic prices as well. Will use this site again.
Posted - 2011-09-09 12:07:06

Smilesy

VERY impressed, boots arrived the very next day, would defo recommend and will defo use again!!!
Posted - 2011-09-08 12:55:58

moomaa

Second pair of boots from this site - same excellent service, great price, free delivery and arrived the next day - really recommend everything about using this company!
Posted - 2011-09-06 16:08:55

moomaa

Wow - cheapest fit flop boots on the web, free delivery and arrived next day even though I ordered in the afternoon. Great choice of sizes and colours unlike many sites that when you actually look hardly have any stock.....will definitely check here first next time I buy!
Posted - 2011-09-01 13:53:55

ugg lover

Thank you for the great service i have received from you,my purchase of henry green fitflop leather gogh arrived safely today..ordered friday delivered by parcel force..i was so happy to get them..i will buy again..Thank you very much..:))
Posted - 2011-07-18 16:46:28

dmconvert

Im so pleased I found your site. I received excellent service and my wonderful DMs at a bargain price! Arrived the following day by Parcelforce and was conveniently left at my local Post Office for my collection.
Thanks and see you soon for my next purchase.
Posted - 2011-06-21 23:10:24

grateful feet

Thanks for a fantastic service. My FitFlop Gogh sandals arrived the day after ordering, but unfortunately were too big. I phoned your store, and your sales staff all tried on the shoes to assess the best size for me, and advised me on choice of colours too. What a lovely set of people. I am returning the first pair for a refund, and am wearing the second, smaller pair now. They are great!
Posted - 2011-06-15 13:57:45

jules11

fantastic service.ordered my shoes, 2 pair, at 4pm. received them in N.I.at 1pm next day. delighted with both pair and will def use again.am a big amazon fan and always go there first but couldnt find what i wanted but did with yourselves and got even better service. really am delighted!
Posted - 2011-06-14 17:14:22

Caro

Fantastic service, I was so impressed. I ordered my Tamaris Sky shoes Thursday lunchtime and they were delivered the next day! Couldnt believe it. Will definately use your service again.
Posted - 2011-05-16 08:05:52

sox

Got my art mules today, fast delivery considering the bank hols! Excellent shoes and for price, BRILL, Thanks!
Posted - 2011-05-03 19:17:50

kell

was very annoyed that the shoes I ordered 2 days ago are now out of stock and you wont be getting any more in. maybe you should update stock levels more often?!!

Steptoes Wrote:
Thanks for the feedback.. we understand there is an issue with the site not being up to date with the current stock levels. This problem is then amplified over bank holidays as the website is taking orders at the same time as the shop selling items, so if things get sold in the shop its not there when I come back after the weekend. We try our best to keep the site up to date.

We are a small, hands on, manual company, so we would always recommend getting in touch to avoid disappointment, there is nothing on the website that says items are definitely in stock (except for the Nike).
But I am incredibly sorry for your bad experience.

Posted - 2011-05-03 19:16:26

Queen of spades

Hi guys
I bought a pair of Oakley radar sunglasses last year and wanted to say how pleased I was with them and how reasonably priced you were. I am gutted that Oakley have taken away your account as I planned to treat myself to another lens from you guys. Thank you however for providing excellent customer service and for letting us know about the opticians and the discount they offer. Have a good summer and thank you again,
QoS

Steptoes Wrote:
Thanks for your comments, we can not understand it either, but we must move forward nevertheless. Nike Sunglasses are looking promising and as you have mentioned Andrew Care Opticians are still offering 20% Discount on Custom Oakley parts and ophthalmics.

Posted - 2011-04-11 22:30:31

Niki

Really impressed with your company, managed to find a pair of Doc Marten shoes in the right size & colour that Id been unable to find anywhere else, & they were on sale for £20 cheaper than Id seen them on any other site to boot! And they arrived really quickly too. Marvellous! Very satisfied, thanks for providing a top class service.
Posted - 2011-03-28 21:37:24

Lyndsey

Just wanted to say what an excellent service you offer. I ordered a pair of Converse trainers for a present and they arrived the next day. Fabulous! Will definitely be using (and recommending) you again!
Posted - 2011-03-25 18:14:49

Jane

Just wanted to say how amazing your company is! I ordered some Fitflop mukluk boots from you at 2pm yesterday and they arrived this morning! They were the best price on the web too (some places were charging £100 more!)

I cant recommend you enough - well done Steptoes!
Posted - 2011-03-15 16:21:51

Maisie

heyxx right i am tryin 2 find a set if trainers that i found in youre shop and they r not there. do u put everything on you site that is in youre shop if not i am NOT HAPPY!!!!!!!!!!!!!:(:(

Steptoes Wrote:-
No, not everything is on the site that is in the shop. Please use the sales address for sales questions though, as I can not reply to you directly through the feedback system. Thanks for your thoughts.

Posted - 2011-03-10 18:30:44

Charlotte

Fab service,would recommend to anyone that will listen!!!!
I was a bit of a pain, changed the sizes of my order whilst they were being shipped, the gentleman on the end of the phone was great, really helpful and sorted it all out quickly.the boots I ordered are great, will use this great company again and again!
Posted - 2011-03-10 13:23:01

James

No easy way to see or convert euro shoe size e.g. 44 into standard UK size????

Steptoes Wrote:
I will try and come up with a way of converting the sizes. Its hard as it does vary across brands and styles. Thank you very much for your feedback.

Posted - 2011-02-27 13:57:04

Alice

Many thanks for your excellent service. Boots ordered on Tuesday and delivered on Wednesday. Couldnt be happier and a fantastic price as well.
Posted - 2011-02-23 13:06:00

Martha

Ordered a pair of boots yesterday morning, they were on sale and had free delivery. They arrived this morning. Fantastic service!
Posted - 2011-01-11 22:15:26

Wendy

Many thanks for your prompt service. I ordered brown leather Mukluks, size 3 on sale at £115, at 3 oclock in the afternoon. They arrived at 2.30pm the NEXT DAY. Service cannot get much better than that, excellent
Posted - 2011-01-05 15:49:45

jeff

Hi, just wanted to say I got my order really quick, no problems at all
Thanks Steptoes
Posted - 2010-12-30 14:29:15

Tripod

Great site. Personal service from real people. I love it.
Regards Ralph
Posted - 2010-11-17 17:01:01

Dean

wicked! Very fast considering they were out of stock only yesterday! Very good service excellent communication and the cheapest around!
I would just like to give a personal thanks and look forward to seeing them!
Very kind regards,
Dean
Posted - 2010-11-16 23:30:47

Irene

I just feel that I have to compliment you on your excellent service. My shoes arrived today, as promised in your last email, barely 3 days after I placed my order. I do a lot of shopping on the internet and your service has been second to none! I wont hesitate to recommend you to my friends and family and will certainly be shopping with you again.
Well done! Irene
Posted - 2010-11-16 23:30:31

Alison

Just a note to say that I received my shoes yesterday beautifully packaged, not damaged in any way, they fit perfectly and Im very pleased with them.
With thanks,
Alison
Posted - 2010-11-16 23:30:19

Richard

Steptoes,
I just wanted to send you a quick email to tell you how pleased I am with my new Oakleys!
Thanks for getting them to me so quickly and at such a good price.
I will be sure to recommend you to anyone looking for the best of sunglasses at the best prices. regards, Richard
Posted - 2010-11-16 23:29:59

Martin

Hi, Just a quick email to say thanks for the great service. I purchase a pair of Oakey black Flak Jacket XLJ polarised sunglasses with Pete on Wednesday 28th and received today (29th). Im very please with your service, you was recommended by a work colleague and I will tell my friend of my experience with you. Regards Martin
Posted - 2010-11-16 23:29:41

Dave

Dear Riff
I just thought it fair to send an email to let you know that I am a very vary happy customer.
The oakley Ti Whiskers arrived today, fabulous.
I am chuffed
thanks again
Dave
Posted - 2010-11-16 23:28:28

Duncan

Hi Steptoes, Ive received the Oakley wire case today. Less than 24 hours of ordering!!! In this age of internet ordering i think the actual appreciation goes out of the window. Hence this email. Just to say many thanks and should i need to Ill not hesitate ordering from you again. Keep up the amazing work. Thanks again and regards Duncan
Posted - 2010-11-16 23:28:01

Happy Bunny

Thanks
Well impressed my lovely new ART sandals have just arrived. They are replacing the same style, size, colour etc that i wore until they virtually fell apart.
I am a happy bunny.
Posted - 2010-11-16 23:27:52

Peter

dear steptoes
thankyou for exceptional product, service, price and great website.
ordering online just doesnt get any better.
i will recommend your outlet to as many fellow cyclists as i can.
thanks again, peter
Posted - 2010-11-16 23:27:34

Andrew

Dear Steptoes. I have received my order & I am over the moon with it.
I shall be recommending you to all my friends & family for your excellent service, fast delivery & very competitive pricing.
Many thanks once again, look forward to using you again.
Posted - 2010-11-16 23:27:18