We post all Ruby-Shoo via:

We will post out via Parcelforce 24 hour service to the UK, you will receive it the following working day unless contacted by us, it will require a signature on delivery.

UK Postage

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Free Postage on orders over £60
Otherwise it is £5 per order
Next Working Day*
(Channel Islands & BFPO costs £5 and will take Next Working Day)

EU Postage

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£12.5 per item
5-7 Working Days*

Outside EU Postage

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£20 per item
7-10 Working Days*

* All delivery times assume the product is in stock with us, the site is not always up to date with all the sizes and styles, so we will notify you as quickly as we can regarding any issues with an order.

We will accept returns on all items
We ask that everything is returned with the original packaging, the box, bags & tags.
Also please include a note with your name, address and the reason for return so we know what to do with the item upon its return. We do include a returns form requesting this information with your package.

For Non Faulty Returns
Change of size, colour or a refund

You will need to post back to us via a Signed For service, we recommend Royal Mail First Class Signed For service, also you can use the packaging we have posted out in to return with.

For Faulty Items
Manufacturers Defects

We will refund the cost of postage costs for faulty items once they are found to be faulty. You will still need to post it back to us, but we will refund the postage paid as soon as we receive it back and find the fault.

If you have any problems at all with your product or returns please do contact us.

Returns Address:
Steptoes
5 East Street
Bridport
Dorset
DT6 3JU